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Guest Experience representative

Comme représentant Expérience Client tu dois t’assurer d’offrir un service à la clientèle impeccable, professionnel et courtois.

En tant que membre de cette équipe, tu seras responsable de :
– Offrir un service à la clientèle impeccable, et une expérience unique lors de chaque interaction;
– Maintenir une connaissance approfondie du Quartier DIX30 : emplacement des boutiques, évènements et promotions;
– S’assurer de maitriser les campagnes promotionnelles et touristiques;
-Connaître parfaitement l’emplacement des détaillants afin d’être en mesure de donner les indications claires et simples;
– Répondre à toute question ou demande provenant des visiteurs du Quartier DIX30;
-Procéder à la vente de cartes-cadeaux Oxford (DIX30);
– Faire la promotion des réseaux sociaux du Quartier DIX30 auprès de la clientèle;
– Développer et maintenir de bonnes relations avec les détaillants, partenaires, collègues et visiteurs;
– Maintenir une connaissance des produits, des gammes de prix, des soldes et des événements spéciaux chez les détaillants afin d’être en mesure d’offrir des suggestions selon les besoins des clients;
– Maintenir l’environnement de travail propre, rangé et épuré;
– Participer aux projets spéciaux et aux autres tâches ou responsabilités assignées;

Pour réussir dans ce rôle, tu as :
– Détenir un diplôme d’études secondaires ou post-secondaires;
– Avoir de l’expérience pertinente (6 mois à 1 an) en service à la clientèle;
– Attitude positive et offrir un service à la clientèle exceptionnel;
– Faire preuve de proactivité;
– Capacité de communiquer efficacement;
– Capacité de travailler dans un environnement dynamique et avoir l’habileté de faire des tâches simultanément, et ce, tout en gardant un niveau professionnel élevé;
– Approche amicale et axer sur les solutions;
– Connaissances informatiques (Outlook, Word, environnement internet)
– Être organisé et démontrer d’excellentes capacités à prioriser les tâches à effectuer;
– Excellente communication écrite et parlée;
– Bilinguisme obligatoire français/anglais;
– Faire preuve de flexibilité dans les disponibilités afin de respecter les besoins opérationnels du Quartier DIX30 (soirs, fin de semaine, etc.).

Parcel Concierge

Position Summary

As a Parcel Concierge, you are tasked to provide customers with an exceptional experience by quickly and efficiently attending to their orders and ensuring they leave our store satisfied every time. Part of this process includes ensuring all orders are received and organized in a timely manner such that they are easily and quickly accessible to anyone on staff to be able to immediately service our customers.


The specific duties and responsibilities for this position include but are not limited to the following:

• Servicing customers at front desk by delivering their packages;
• Organizing shoppers’ purchases per the work instructions;
• Must be able to work in varied outdoor temperatures to assist with curb side pickup, and sustain physical activity levels over time;
• Being able to lift up to 50lbs, squatting, standing for a prolonged period and walking throughout the shift while adhering to all Health and Safety requirements;
• Maintaining a clean and safe environment inside and outside of the locations including but not limited to; rearrangement of packages, daily cleaning opening and closing tasks to be completed;
• Notifying clients that packages are ready for pick up;
• Responding to customer’s email inquiries and issues in a timely manner;
• Tracking & reporting key statistics as requested;
• Tracking and reporting deliveries as needed;
• Following all processes as outlined in the by the PenguinPickUp Handbook;
• Work towards achieving individual and unit sales targets;
• Organize, clean and straighten shelves, products and signage;
• Other duties that may be assigned from time to time.

Academic/Professional Requirements:
• Minimum a High School Diploma or equivalent, or currently in process;

Required Skills/Experience:
• One (1) to two (2) years of experience delivering exceptional customer service;
• Must be able to adapt to high volume / fast paced environment;
• Maintain a positive attitude when faced with difficult situations;
• Enjoy working in a team environment or on your own;
• Must be organized and able to multitask and prioritize workload;
• Strong oral and written communication skills and ability to interact with people of all levels;
• Must be willing and able to work shift work and work overtime as per business and operational demands;
• Must be computer literate and comfortable operating and understanding new technologies;

Working Conditions & Examples of Types of Items Delivered:
• Must be willing and able to wear the required uniform;
• Maintain a clean and presentable appearance at all times.

Examples of Types of Items Picked
• Books, Electronics
• Small to large clothing items, Cosmetics

PenguinPick-Up Associates are Client Focused. We know that our clients are very busy, and we strive to make our clients experience as Convenient and easy as possible. We believe that Team Work is the only way we will be able to deliver our consistent world class service at every Penguin Pick-Up location.

We are an equal opportunity employer committed to an inclusive and accessible recruitment and selection process. If you are contacted about an employment opportunity, please advise if you require accommodation.