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FAQ for Quartier DIX30's "Need a Lift? It's on Us" Shuttle Service

1. What is the “Need a Lift? It’s on Us” Shuttle Service?
The “Need a Lift? It’s on Us” Shuttle Service is a complimentary transportation service provided for Quartier DIX30 guests. It offers a convenient and hassle-free way to move around the property without the need for your own vehicle, whether you arrived by public transit or any other means. It covers various locations within Quartier DIX30, including Canadian Tire and the CN Training Center.


2. When does the shuttle service operate?
The shuttle service operates during the following hours:
Monday to Wednesday: 10:00 AM to 6:00 PM
Thursday & Friday: 10:00 AM to 9:30 PM
Saturday & Sunday: 11:00 AM to 5:30 PM


3. Where can I catch the shuttle?
The shuttle service operates similarly to an Uber service. It can be accessed from any onsite store or the REM. Look for QR codes at the entrances of your favorite stores; simply scan them to access the shuttle order page. Alternatively, you can visit to place an order.


4. Is the shuttle service available to all guests?
Yes, the shuttle service is available to all guests visiting Quartier DIX30.


5. Do you provide car seats for children?
We do not provide car seats in our vehicles due to the varying needs of different age groups. If you plan to use the shuttle with infants or children, please ensure you have the necessary safety equipment for them.


6. How many passengers can the shuttle accommodate at one time?
The shuttle can accommodate a maximum of four passengers at a time.


7. How much does the shuttle service cost?
There are no charges for this service, and tipping is not required.


8. Can I use the shuttle to go to nearby attractions or businesses outside the center?
The shuttle service is primarily intended for transportation within Quartier DIX30 and does not currently provide service to locations outside the center’s boundaries.


9. Do I need to make a reservation to use the shuttle service?
No reservations are generally required. You can request immediate pickup or schedule a ride for a later time.


10. Is the shuttle service wheelchair accessible?
Efforts are made to ensure accessibility for individuals with disabilities. If you have specific accessibility needs, please contact the center in advance or inform shuttle staff for assistance.


11. Can I bring luggage or shopping bags on the shuttle?
Yes, the service is designed to help guests move comfortably within the property, including shopping with ease. The driver will assist you with your bags.


12. Is Wi-Fi available on the shuttle?
Wi-Fi is not available on the shuttles.


13. How can I provide feedback or report issues with the shuttle service?
After you receive your confirmation text, there will be a link where you can provide feedback. We strongly encourage your input to help us improve our services for our guests.


14. Is the shuttle service affected by weather conditions?
While it’s rare, in the event of inclement weather or safety concerns, shuttle service may be temporarily suspended or adjusted for the safety of passengers and staff. If the case may be, all updates in this regard will be on our social media and webpage.


15. How long until my shuttle arrives?
When you receive your confirmation text, your shuttle is on its way. The link provided will allow you to track its progress. For cancellations or questions, simply respond to the message.


16. What if the street my store is on is closed? How will the shuttle pick me up?
If a street becomes pedestrian-only during certain seasons, we recommend making your way to the nearest store with street access to ensure the driver can see you. If you’re exiting through a particular exit, please indicate this in the “Notes” section on the order page.


17. I ordered a pickup, it was confirmed, but no one showed up. What should I do?
You can contact the Guest Experience at (450) 926-1030 or use our Kipsu texting service at (450) 864-1115 for assistance in resolving the situation.
Please note that specific details of the “Need a Lift? It’s on Us” Shuttle Service may vary depending on the center’s policies and operating guidelines. For the most accurate and up-to-date information, always refer to the center’s official resources or inquire with center staff.