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Privacy Policy

Most recent update: June 9, 2022

At QUARTIER DIX30 (hereinafter referred to collectively as “Quartier Dix30” or “we“), we believe that the protection of personal information is an important responsibility. The purpose of this Privacy Policy is to provide transparency into our operations and to inform you of how Quartier Dix30 collects, uses, discloses and protects your personal information, which may be collected from you on this website or our social media platforms. We understand the importance of your privacy and are committed to respecting the confidentiality of your personal information collected through such means.

If you have any questions relating to this policy, please feel free to contact the Quartier Dix30 privacy officer using the contact information provided in the appropriate section below.


Personal Information” is any information that allows a person to be identified, or any information relating to an identified or identifiable person. Personal Information includes, but is not limited to the following: first and last name, home address, telephone number, email address and any information relating to the employment of a person.

When you visit our website and social media platforms (such as Instagram and Facebook), participate in a contest or promotional activity or subscribe to our newsletter, Personal Information is communicated to us, including your name, email address, phone number, and other information, either because you have chosen to share your profile and Personal Information publicly or because you have consented to disclose such Personal Information to us by completing a form or questionnaire.

In addition, we may collect Personal Information from our suppliers and other business partners (including, but not limited to the following: name, address, telephone number, email addresses, IT system activities and, if applicable, data in connection with a background check) or in connection with a job application (including, but not limited to, any information contained in your résumé).


AccountabilityQuartier Dix30 is responsible for Personal Information under its control. Quartier Dix30 is also responsible for Personal Information entrusted to third parties for the purposes described herein.

Purposes for collecting Personal InformationThe purposes for which we collect your personal information include the following:

  • providing you with the services you have requested;
  • researching, developing, managing, protecting and improving our services, including conducting surveys that provide us with feedback;
  • administering our gift card program;
  • entering into agreements, including leases;
  • compiling statistics, conducting market research and reporting to owners of the buildings we manage;
  • conducting market research and/or delivering tailored messages and interest-based advertisements;
  • tracking your usage of our website, including transaction history and patterns;
  • using mobile device location analytics and other tracking technologies to create reports on customer behaviour such as walking patterns, in-store dwell time, or diagrams showing high-traffic areas;
  • investigating specific transactions or patterns of transactions to detect unauthorized or illegal activity;
  • facilitating business transactions;
  • responding to your inquiries for information;
  • facilitating safety and security;
  • performing functions required or authorized by law;
  • fulfilling obligations required by law; and
  • for any other purpose to which you have consented.

ConsentWhenever possible and when required by law, Quartier Dix30 is committed to obtaining your informed consent for the collection, use or disclosure of Personal Information.

In general, by interacting with us, doing business with us, visiting our properties, subscribing to our newsletter, submitting any Personal Information to us as part of a business relationship, or by visiting or using our website, you consent to the collection, use and disclosure of your Personal Information in the manner outlined in this policy and, as applicable, to the terms of use of the website.

Limiting collection, use, disclosure and retention – Quartier Dix30 shall limit the collection of Personal Information to that which is needed for the purposes identified in this policy, or for any other purpose for which Quartier Dix30 has obtained your consent when required. Any such Personal Information must be collected by fair and lawful means.

Furthermore, Quartier Dix30 will not use or disclose your Personal Information for purposes other than those for which it was collected, unless we have obtained your prior consent, or unless such use or disclosure is permitted or required by law without obtaining your prior consent.

Safeguards – Quartier Dix30 will protect your Personal Information using appropriate security safeguards, including firewalls and software, relative to the sensitivity of the Personal Information.

It is impossible, however, to guarantee the complete and total security of information collected or sent over the Internet or other publicly accessible telecommunications network. There are limits to security and privacy on the Internet that are beyond the control of Quartier Dix30. In addition, the security, availability, integrity and privacy of any Personal Information communicated to us or sent through our website cannot be completely guaranteed. Personal Information or data may be viewed or altered by a third party during its transfer. If a privacy breach involving your Personal Information that is stored by Quartier Dix30 occurs and if there exists a real risk that the situation may cause you significant harm, we may notify you by email, mail, telephone or any other secure method of communication.


a. Personal Information

Quartier Dix30 may disclose Personal Information, without your consent, (i) if the law so authorizes, (ii) to its affiliates, subsidiaries, customers, sponsors and owners, and (iii) as part of a business transaction including, but not limited to, a merger, an acquisition, a consolidation, the sale of a portion of its business, business unit, assets or any other change in its business.

The Personal Information you provide to us, directly or indirectly, is kept and stored on our server in Canada or on the premises of our service providers. Notwithstanding the foregoing, some Personal Information may be stored or processed outside of Quebec, including the rest of Canada or the United States, in which case it will be subject to the applicable laws of those provinces, territories, states or countries. Applicable laws may permit regulatory bodies or other authorities to access your Personal Information in some circumstances.

Quartier Dix30 shall retain your Personal Information only as long as it is needed to serve the purposes for which it was collected, or for the period required by law. Personal Information that is no longer required by Quartier Dix30, or for which the retention period prescribed by law has expired, will be destroyed, erased or rendered anonymous.

Only employees or consultants of Quartier Dix30, or its affiliates, who require access to your Personal Information for business purposes, or whose duties reasonably so require, will have access to your Personal Information, subject to any other requirement under law or court order.

b. Electronic data (Cookies and Pixels)

 IMPORTANT: Our service providers use cookies and pixels from Hotjar, Mailchimp, Google Tag Manager, ReCAPTCHA, Google Analytics, Google Maps, and Facebook, among others, to collect data and compile the collected data into statistics. The information and the resulting statistics are stored by the service providers, which may be located outside of Canada.


When you purchase a gift card as part of the Quartier Dix30 gift card program, one or more third parties (suppliers, consultants or subcontractors) may collect and use your Personal Information, in particular, to process payments, if applicable. Any such third parties must, however, comply with the applicable legislation regarding the protection of Personal Information.

When you register a Quartier Dix30 gift card or check its balance, your Personal Information may be collected by third parties, including the issuer of the gift card and merchants. As a result, Quartier Dix30 is not responsible for the way any such third parties collect, use or disclose your Personal Information. We therefore strongly recommend that you read and review the privacy policies of these third parties before allowing any of the uses described above.


We also collect information through the use of cookies. Cookies are text files, usually a series of numbers, which enable our website to recognize your browser, without identifying you. You must accept cookies when you access our website. Subsequently, when you return to our website, the cookies will allow our website to recognize the preferences of the user, unless the cookies have been deleted.

The type of information collected through the use of cookies includes the following: (a) the type of Internet browser software you are using; (b) the type of computer operating system you are using; (c) your IP address; (d) the pages you have viewed on our website; (e) your activity on our website (i.e., clicking, scrolling); (f) the language of your browser; (g) your region or municipality, through your IP address; (h) the type of device you are using (phone, tablet or computer); and (i) whether you are a recurring customer.

We use data collected through the use of cookies to compile statistics relating to our website, including the following: number of visits, average time spent, pages visited, point of entry (banner, email, social media, print publication, advertiser’s website), type of customer (e.g., individual, group, organization), category of customer (e.g., residential, commercial) to optimize our website and any information included in our newsletters.

Specifically, we use the following categories of cookies to collect information and to ensure that our website offers you the best possible experience.

a. STRICTLY NECESSARY COOKIES: These cookies ensure that you can navigate the website and use its features.

b. FUNCTIONALITY COOKIES: These cookies ensure the proper functioning of our website and allow us to recognize the device you are using to access the website and to enhance and personalize your experience.

c. PERFORMANCE COOKIES: These cookies allow us to gather data on how you use the website and to monitor the number of visits, which helps us to make the website more user-friendly.

d. ADVERTISING COOKIES: We allow third parties to set cookies to determine your interests and allow us to tailor our advertising to your interests.


You can block cookies and/or decline them at any time by simply customizing your preferences in your browser settings. If your browser settings allow us to set cookies and you continue to access our website, we will assume that you have consented to the use of any information collected through cookies. The choice to allow the use of cookies is yours and we will respect it. You should be aware, however, that by refusing the use of some or all cookies, our website and its features may not function in the same way as if you had allowed their use and may not provide the same personalized experience.

You can find more information about cookies on the following website


For security reasons, parking lot monitoring or other reasonable purposes, we may use video surveillance systems on our premises or property. Still images and sound or video recordings of people, vehicles or license plates of vehicles accessing our properties may be captured by video surveillance equipment. We will post notices regarding the use of video surveillance equipment at appropriate locations. If you do not want your image (or that of your vehicle or its license plate) captured, please do not enter our property.

We may disclose video surveillance footage, screenshots or sounds to a third party without your consent if we believe that such disclosure is (i) permitted or required by law; (ii) necessary for the safety of our properties, visitors, customers, representatives or employees; or (iii) reasonable in the course of an investigation by any law enforcement agency or authority having jurisdiction.

We may use, or allow third parties to use, cameras and other technologies on our properties to collect information via anonymous video analytics (“AVA”) and to conduct anonymous traffic analysis. These analyses allow Quartier Dix30 to estimate the number of visitors to our properties but do not allow us to identify them.


We use the Facebook Pixel to track page views and create more targeted Facebook ads. We also use an email tracking pixel that allows us to determine if emails we have sent have been opened. We use this data to determine which emails our customers find interesting. The pixel is removed when you delete the email. If you do not want the pixel to share information with us, please do not select or use the links we send you.



Our website may contain links to other websites. If you use these links, we do not guarantee the accuracy or integrity of the information on those sites and we are not responsible for how your Personal Information may be collected, used or protected.


It is not our purpose or intention to collect, use or disclose Personal Information concerning children under the age of 13. Moreover, people under the age of 18 (or under the age of 21, depending on the age of majority in the user’s province, country or state) should not provide Personal Information, or post Personal Information, without the permission of their parents or legal guardian. However, we have no way of identifying the age of users and therefore encourage parents or legal guardians to teach their children about the use of cookies and the collection of Personal Information.


If you wish to make any of the following changes:

a. withdraw consent for the collection, use, and/or disclosure of your Personal Information, subject to legal restrictions and reasonable notice;

b. obtain more information regarding the existence, use and disclosure of your Personal Information;

c. gain access to your Personal Information (in a legible format), subject to legal restrictions and reasonable notice;

d. correct or modify your Personal Information;

e. unsubscribe from our newsletter;

f. file a reasonable and valid complaint regarding our compliance with this privacy policy; or

g. provide comments or ask questions regarding this privacy policy,

please contact our privacy officer using one of the following means:

By mail
Carbonleo Real Estate Inc.
8500 Decarie Boulevard, 8th floor
Mont-Royal (Quebec) H4P 2N2 Canada

Attention: Senior Director, Marketing and Communications

By email

Please note, however, that notwithstanding the foregoing and in some exceptional cases, in particular when Personal Information cannot be communicated for legal, security or commercial reasons, Quartier Dix30 may refuse to allow you to access your Personal Information, or part thereof.


This policy may be changed from time to time, at our sole discretion. Changes shall be effective immediately upon being posted on our website or mobile applications, without any prior notice to the user. By continuing to use our various media, you agree to the terms and conditions of any such changes to our policy.

You may not transfer any of your rights under this Privacy Policy to another person.

If any provision of this Privacy Policy, or any portion thereof, is held to be invalid, unenforceable or illegal by a Canadian court, that provision may be severed from this Privacy Policy, but the remainder of the Privacy Policy shall nevertheless be valid and enforceable in all respects.

This Privacy Policy shall be interpreted in accordance with the laws of Canada and any dispute shall be submitted to a court in the judicial district of Montreal.